Our Philosophy

We strive to exceed your expectations every time.

In the fast-paced world that we live in – where technology is rapidly replacing the human element in more ways than we can imagine – we start to become convinced that ‘one size fits all’, and as a result, we compromise on seeking out what we truly want.

Our philosophy at Persona Homes is to turn back time – just a little – to bring back the essential human presence in the sentimental process of building a home. We will ensure that your building experience is all about personal service, empathy and trust. Most importantly, we totally understand that you want nothing more than to have things done ‘your way’.

Unlike high-volume builders – where you choose an off-the-rack design closest to what you want and then pay exorbitant variation fees to modify it, we start with an obligation-free consultation with one of our in-house architects, a blank sheet of paper and your ideas. Then throughout the design phase, we work closely with you and all relevant local Government agencies to ensure that the end result is a custom design which meets all the requirements from every standpoint. Once the design is exactly what you are after, we will then provide you with an itemised and detailed quote.

Alternatively, if you already have your own single or two storey plans, we will provide you with a highly competitive detailed, written quote based on your design and exact custom specifications.

At Persona Homes, our business model is based on customer satisfaction. Therefore, we rely almost exclusively on our customers’ recommendations and referrals. Repeat and referral business is a norm at Persona Homes, and we continue to grow our business based on this principle. No matter how big or small the project, we value each and every one of our customers. We know every customer by name, not numbers. You are our respectable client and our goal, above all else, is to exceed your expectations every single time.

There’s no need to compromise. It’s your home and you can have it your way. You may just be surprised at how our prices are comparable to large volume builders that would commonly leave you with a common, generic house.

At Persona Homes, you can expect a service and attention to detail that is personal and uncompromising, and the magical process of building the custom home that you have always wanted.

C Y Lim

Contact us today.